Return Policy

Last Updated: 06.02.2025

At Sunny Finds, we want you to be happy with your purchase! If you are not completely satisfied, you may request a return within 30 days of delivery for eligible items. Please review the policy below to understand the return process and any applicable conditions.

1. How to Return & Get a Refund/Replacement

Step 1: Contact Us

• Reach out to our customer service team with your order number and reason for return.
• Provide clear photos or videos if the item is damaged, defective, or incorrect.

Step 2: Return Authorization

• Our team will review your request and provide return instructions if eligible.
• Do not send your return to the sender’s address on the package. We will provide the correct return address.

Step 3: Return the Product

• Ship the item back in its original packaging, unused, and with all accessories (if applicable).
• Once we receive and inspect the return, we will process your refund or replacement.

Step 4: Refund Processing

• Refunds will be issued within 2-14 business days after the return is received.
• The refund will be credited to your original payment method (processing times depend on your payment provider).

2. Free Returns – Eligible Reasons

We offer free returns for the following issues:

📌Note: Contact us with necessary pictures or videos for verification before returning the item.

3. Non-Returnable Items

Several types of goods cannot be returned due to hygiene, safety, or customization reasons:

• Personal care & hygiene products (e.g., underwear, socks, razors, toothbrushes, cosmetics, opened skincare products)
• Medical & health items (e.g., face masks, thermometers, first aid kits)
• Perishable goods (e.g., food, drinks, supplements, flowers, plants)
• Custom & personalized products (e.g., engraved items, made-to-order clothing)
• Digital products (e.g., e-books, downloadable content, software, gift cards)
• Hazardous items (e.g., batteries, power banks, flammable liquids)
• Intimate & adult products (e.g., sex toys, lubricants, massage oils)

📌Note: If an item falls under these categories, it cannot be returned or refunded.

4. Non-Eligible Free Returns – Customer Responsibility

You may return items for the following reasons, but you will be responsible for return shipping costs & any restocking fees:

5. Damaged or Defective Items

If your item arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery with:

• Order number
• Photos/videos of the issue
• A description of the problem

We will investigate and offer a replacement, refund, or store credit as appropriate.

6. Refund Processing Time

Refunds will be issued once the returned item is received and inspected. The processing time varies based on the payment method:

📌Note: If you do not receive your refund within the expected timeframe, please contact us or your payment provider.

7. Need Help? Contact Us!

If you have any questions or need assistance with a return, our customer service team is happy to help, contact us.

We appreciate your trust in Sunny Finds and will do our best to ensure a smooth shopping experience! 🌞✨